FAQs

We’ve gathered the most common questions to help you find answers quickly.

Ordering

Q: How do I place an order?
Simply browse our store, add your items to the cart, and proceed to checkout. It’s quick and secure.

Q: Can I change my order after placing it?
If your order has not been processed yet, we may be able to modify it.
Contact us immediately at info@pejayz.com.

Shipping

Q: Do you ship internationally?
No. We currently ship only within the United Kingdom.

Q: How long does delivery take?
Delivery time is typically:

  • Processing: 1–3 business days

  • Transit: 3–6 business days

  • Total: 4–9 business days

Q: How much is shipping?
Shipping is FREE on all UK orders.

Q: Will I receive tracking?
Yes, tracking information is sent to your email once your order is dispatched.

Returns & Refunds

Q: What is your return policy?
You have 30 days from receiving your item to request a return.

Q: Who pays return shipping?

  • If the item is damaged, faulty, or incorrect: We cover return shipping.

  • For change of mind returns: Customer pays return shipping.

Q: How long do refunds take?
Once we receive and inspect your item, refunds are issued within 3–7 business days to your original payment method.

Payment

Q: What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna (where available).

Q: Is my payment information secure?
Yes — we use SSL encryption and secure third-party processors.
We do not store your full card details.

Contact & Support

Q: How can I contact customer service?
Email us at info@pejayz.com or call +44 7460 758690
(Mon–Fri, 9:00 AM – 5:00 PM GMT).