FAQs
Frequently Asked Questions (FAQs)
Ordering
• Placing an Order: You can place orders directly through our website by selecting your desired products and completing the checkout process.
Shipping & Delivery
• Shipping Costs: Pejayz offers free shipping on all UK orders.
• Delivery Time: Orders are processed within 1–2 business days and typically delivered within 5–7 business days after shipment. Total delivery time is approximately 6–9 business days, depending on the destination.
• Tracking Orders: After your order is processed, you can track it via our Order Tracker page.
Products & Quality
• Product Authenticity: All products sold on Pejayz are high-quality and sourced from trusted suppliers.
• Product Care: Each product comes with care instructions to ensure long-lasting use.
Returns & Exchanges
• Return Policy: You may return items within 14 days of receipt if they are unused and in their original packaging.
• Exchange Policy: Exchanges are accepted for defective or damaged products. Please contact our support team to initiate an exchange.
• Refunds: Refunds are processed within 10 business days after receiving the returned item.
Store Name: Pejayz
Company Name: HAMZAPVT LTD
Company Number: 15378157
Address: 556, 184 High Street North London England E6 2JA United Kingdom
E-Mail: info@pejayz.com
Phone: +44 7460 758690
Customer Service Hours: Monday to Friday - 9:00 AM to 5:00 PM (GMT+00:00) Greenwich Mean Time (London)
Response Time: The customer service replies within 24/48 hours
We appreciate your trust in Pejayz and look forward to serving you.