FAQs
Welcome to our Help Centre.
If you cannot find the answer you are looking for, please contact our support team at info@pejayz.com.
1. Shipping and Delivery
Do you ship internationally?
Currently, Pejayz ships exclusively within the United Kingdom. This allows us to provide faster delivery and better service for our customers.
How much does shipping cost?
We offer free standard shipping on all orders within the UK, with no minimum purchase required.
How long will it take to receive my order?
Processing Time
1–2 business days (Monday–Friday)
Transit Time
5–7 business days (Monday–Friday)
Estimated Delivery
6–9 business days (Monday–Friday)
How can I track my package?
Once your order has been dispatched, you will receive a tracking number by email within 24–48 hours. This allows you to monitor your shipment in real time.
2. Returns and Cancellations
What is your return policy?
We offer a 30-day return window. Items must be returned in their original unused condition with all packaging and tags included. Please refer to our Refund & Return Policy page for complete instructions.
How do I start a return?
To start a return, contact us at info@pejayz.com and include your order number. Our team will guide you through the return process.
Can I cancel my order?
Orders can be cancelled within 2 hours of purchase. If the order has already been processed or shipped, you will need to follow the standard return procedure.
Who pays for return shipping?
Pejayz covers the return shipping costs.
3. Payments and Security
Which payment methods do you accept?
• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Maestro, Diners Club, and UnionPay
• Digital Wallets: Apple Pay and Google Pay
• Payment Options: Klarna (available where supported)
Is my payment secure?
Yes. Our store uses secure encryption technology and trusted payment systems to protect your transaction details.
In which currency will I be charged?
All payments are processed in British Pounds (GBP £).
4. Products
What types of products does Pejayz sell?
Pejayz specialises in practical everyday electronics and home gadgets, including portable fans, air coolers, humidifiers, aroma diffusers, Bluetooth speakers, cleaning devices, and smart home accessories.
What should I do if my item arrives damaged?
Please inspect your order when it arrives. If an item arrives damaged, contact us within 48 hours of delivery at info@pejayz.com and include photos of the issue so we can assist you.
What should I do if I receive the wrong item?
If you receive an incorrect product, please contact us at info@pejayz.com with your order number and a photo of the item received. We will arrange the return and send the correct product.
5. About Pejayz
Where are you located?
Our registered address is:
HamzaPvt LTD (trading as Pejayz)
556, 184 High Street North, London, England, E6 2JA, United Kingdom
Need More Help?
Legal Entity: HamzaPvt LTD
Trading As: Pejayz
Company Registration Number: 15378157
Phone: +44 7460 758690
Email: info@pejayz.com
Live Chat: Available on our website
Business Hours: 9:00 AM – 5:00 PM (Monday – Friday), (GMT)