Privacy Policy

At Pejayz, we are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Business Name: Pejayz
Address: 556, 184 High Street North, London E6 2JA, United Kingdom
Email: info@pejayz.com
Phone: +44 7460 758690

We are the data controller responsible for your personal information.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide to Us

When you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to our newsletter

  • Fill out a form

The information may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by our payment providers)

  • Order details

  • Any information you submit voluntarily

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on site

  • Referring website

  • Cookies and tracking data

This helps us improve performance, security, and user experience.

2.3 Payment Information

We do not store full card details.
Payments are securely processed through trusted third-party providers such as:

  • Shopify Payments

  • PayPal

  • Stripe

  • Klarna (if available)

These providers encrypt and protect payment data.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products to your address

  • Send order confirmations and delivery updates

  • Respond to customer service enquiries

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send marketing emails (only if you subscribe)

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract: To fulfill your order

  • Consent: For email marketing or newsletters

  • Legitimate interest: Fraud prevention, website improvement

  • Legal obligation: Record-keeping, tax compliance

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted service providers who help operate our business:

  • Payment processors

  • Shipping providers

  • Email service providers

  • Analytics and tracking tools

  • Fraud prevention services

  • Shopify (our e-commerce platform)

Each partner is required to keep your information secure.

6. Cookies & Tracking Technologies

We use cookies for:

  • Website functionality

  • Shopping cart operation

  • Analytics (Google Analytics, Shopify Analytics)

  • Performance improvements

  • Personalized content

  • Advertising (if active)

You may disable cookies through your browser settings, but some features may not work properly.

7. Data Retention

We keep your information only for as long as necessary:

  • Order records: 7 years (legal requirement)

  • Customer accounts: Until deleted

  • Email subscriptions: Until you unsubscribe

  • Support messages: As long as needed to resolve your enquiry

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (right to be forgotten)

  • Restrict processing

  • Object to marketing

  • Withdraw consent

  • Request data portability

To exercise any of these rights, contact us at info@pejayz.com.

9. Children's Privacy

We do not knowingly collect personal information from children under 16.
If you believe your child has provided data, contact us and we will delete it.

10. Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure checkout

  • Encrypted payment gateways

  • Restricted access to customer data

  • Regular system monitoring

11. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated date.

13. Contact Us

For questions, privacy concerns, or data requests, contact us:

Email: info@pejayz.com
Phone: +44 7460 758690
Address: 556, 184 High Street North, London E6 2JA, United Kingdom