Return & Refund Policy
Return & Refund Policy
We want you to be fully satisfied with your purchase from Pejayz.
If something isn’t right, we’re here to help.
Return Window
You may return eligible items within 30 days of receiving your order.
Condition of Returned Items
To be eligible for a return, items must be:
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Unused
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In the same condition you received them
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In their original packaging
Return Shipping Cost
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The customer is responsible for return shipping costs unless the item is damaged or incorrect.
How to Request a Return
Contact us at info@pejayz.com with:
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Order number
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Reason for return
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Photos (if item is damaged or incorrect)
We will reply within 24 hours with return instructions.
Refund Processing Time
Once your return is received and inspected, refunds are issued within 3–7 business days to your original payment method.
Non-Returnable Items
For hygiene or safety reasons, certain items may not be eligible for returns (if applicable).